Frequently Asked Questions

For webshop orders, we require a minimum order value of €250 excl. VAT. Orders under this amount incur a small-order fee of €25.

If you place large, regular orders, contact our customer service or your account manager for custom terms.

Log in and open ‘My Orders’. You’ll see the current status for each order.

Once your package ships, you’ll also receive an email with a track-and-trace code so you can follow it live.

You can, as long as the order hasn’t entered processing. Please call or email our customer service as soon as possible.

Once processed or shipped, you cannot change or cancel it—but you may use our returns procedure.

Orders over €250 excl. VAT ship free. Below that, we charge €25 for shipping.

Rush deliveries or destinations outside our standard area may incur extra fees. Contact us for a quote.

We will proactively contact you if there are unexpected delays.

Yes—we ship by default to the Netherlands, Belgium, and Luxembourg. Want delivery to another EU country? Contact our customer service for options.

Please account for longer delivery times and possibly higher shipping costs outside the Benelux.

Verpa Benelux NV fully supports you with cleaning and hygiene. We provide work plans, methods, products, consumables, and equipment tailored to every space in your facility.

Our internal and field teams stand ready with information, advice, and solutions for your specific needs.

Our reps know our range inside out and immerse themselves in your processes so you receive targeted recommendations.

Request bespoke advice via the contact form or call us at 013 66 38 65.

Yes—SDS documents are available for all chemical products. Download them from the product page or request via customer service.

An SDS contains critical info on composition, hazards, safe handling and storage. Keep these documents available wherever the products are used.

We offer a wide range of certified green products (EU Ecolabel, Nordic Swan, Cradle to Cradle).

Use the “Eco-certification” filter in our webshop to quickly find sustainable alternatives without sacrificing performance.

We’re continuously greening our range and processes. For expert sustainable advice, contact our specialists.

You may return products within 48 Hours of receipt, in original undamaged packaging and unused. Chemical items only if the seal remains intact.

First contact customer service to request return authorization. Once approved, you’ll receive return instructions.

Custom or special-order items can only be returned in the event of manufacturing defects or transport damage.

Check your shipment immediately. Report any damage or wrong delivery to customer service within 48 hours.

Email info@verpa.be with your order number, description and, if possible, photos of the issue.

We will contact you promptly to arrange next steps.

If we made an error (wrong product, transport damage, manufacturing defect), we cover return shipping costs.

Otherwise (for change-of-mind returns), you pay return shipping—exact costs depend on weight and dimensions.

Always contact customer service before sending anything back.